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Frequently Asked Questions

The brain processes sound from both ears for improved clarity, meaning,  balance and localization. Being able to hear with both ears is just as important as being able to see with both eyes. If you closed one eye, your depth perception would be distorted.  If you close off one ear, your understanding is affected. A recent Swedish study showed an 18% improvement in speech recognition in noisy environments with 2 hearing amplifiers rather than one and a Dutch study showed that 93% preferred 2 amplifiers rather than one.

It may sound counter-intuitive but if you can only afford one amplifier at this time, you should fit the better hearing ear.  This ear will probably have better discrimination and you will benefit more from the amplification.

Yes, each Otofonix device comes with an English written user manual that clearly explains all features.

The Otofonix Elite comes with 4 pre-programmed memory settings for different listening environments.  These settings address 95% of the most common listening challenges.

  1.     Normal setting – regular listening
  2.     Noisy setting – reduces background noise (restaurant etc., wind noise)
  3.     Treble setting – reduces annoying high pitched sounds (whistling, squealing, feedback)
  4.     Power setting – greater volume than normal setting (watching TV)

The Otofonix Encore comes with 4 pre-programmed memory settings for different listening environments.  These settings address 95% of the most common listening challenges.

  1.     Quiet setting – every day use with Low noise reduction
  2.     Noisy setting – Medium noise reduction (restaurant, wind noise)
  3.     Extreme Noisy setting – High noise reduction setting
  4.     Telecoil setting – clear phone conversation free of background noise

Feel free to contact us by phone or e-mail with your questions. We look forward to hearing from you! Of course, our site also provides web pages with a comprehensive description of product features and instructional videos.

ELITE – Each time you press the rocker switch either up or down you will hear two quick beeps and the volume will change by 2 dB. When you reach level 1 (17 dB gain) or level 10 (35 dB gain) you will then hear only one beep. This is demonstrated on our instructional video.

ENCORE – Each time you press the rocker switch either up or down you will hear one beep and the volume will change by 3 dB. When you reach level 1 (15 dB gain) or level 10 (42 dB gain) you will then hear three rapid beeps. When you initially turn your amplifier on it will default to volume level 5.

Our hearing amplifiers are pre-programmed to fit the most common hearing loss and hearing environment so that you can use your hearing amplifier the moment you open your package. We do recommend that initially you watch the instructional video on this website which discusses how to change volumes and suggest that you start at volume level 1.  The amplifier does not require fitting by an audiologist. We provide everything necessary for the product to comfortably fit virtually anyone.

Ringing in the ears, or tinnitus, is most commonly caused by nerve-related hearing loss.  Our hearing amplifiers will not cure or diminish the ringing in your ears.

Custom hearing aids provide the highest level of care that you can get, but that level of care can come with a price tag that can exceed $4000 per ear! If price is no object, then we recommends you pursue a custom hearing aid. However, for most people, custom hearing aid costs are a significant barrier to better hearing.

That’s why our team of audiologists evaluated thousands of hearing tests before developing the amplification profiles built into each Otofonix amplifier.  Advanced digital technologies plus the convenient volume switch and program selection buttons give you a hearing device experience that rivals the most expensive hearing aids for a mere fraction of the cost.

All Otofonix Amplifiers ship FREE! The shipping and handling charge for any accessory is $2.77 for 1st class mail (up to 5 business days), $6.95 USPS Priority Mail (2-3 business days) and $21.95 USPS Express (1-2 business days). All orders received before 3 PM EST leave our warehouse THE SAME DAY.

Because the Amplifier is so comfortable to wear, it is not uncommon for us to hear that it was accidentally worn into the shower or in the rain.  Should this happen the devise is not necessarily damaged beyond repair.  The following are helpful tips in case you should get your amplifier wet.

  • Remove the battery and leave the compartment door wide open
  • Wipe the shell with a soft dry cloth
  • Dry the amplifier using a fan or hairdryer on the “cool” setting NOT “hot”.
  • Place the unit in a sealed plastic baggie filled with uncooked rice
  • Leave it overnight.  The rice acts as a dehumidifier and soaks up the water.
  • Insert a new battery.

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Check out our resources center for instructional videos, brochures and more!