With the Otofonix Protection Plan, you are 100% protected from ALL types of accidental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing amplifier).
Provides one (1) replacement per device from the purchase date of the Amplifier
At Otofonix we provide a free one (1) year limited warranty on all manufacturer defects. This plan provides 100% protection from any and all types of accidental damage including those not covered by the standard manufacture’s warranty. This contract covers any defect or malfunction to your device.
How long does the coverage last?
This contract period lasts for two (2) years from the date of purchase of the amplifier. The contract may be renewed after one year. THE PROTECTION PLAN IS NON-REFUNDABLE
What will Otofonix do?
Otofonix will repair or replace any defect or malfunctioning part or send you a brand NEW amplifier at no charge. ONLY ONE (1) NEW AMPLIFIER REPLACEMENT IS PROVIDED PER CONTRACT PERIOD. The replacement device will be the same or similar if the original model is not available.
What’s not covered?
Loss or theft of the amplifier and unauthorized repairs are not covered. The damaged device must be returned to claim credit. Accessories (e.g. tubing, domes, etc.) are not included.
What else is included?
Available at no charge is any maintenance service or repairs to your device with a $0 deductible.
How do you get service?
If your hearing amplifier stops working during the course of normal usage, contact Otofonix at 704-380-0508 or firstname.lastname@example.org for troubleshooting and specific return instructions. If it is necessary to send the unit to us, you will be required to pay postage. Otofonix will pay for the return postage to you.