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Otofonix Hearing Aids

Helix 2 Year Protection Plan


With the Otofonix Protection Plan, you are 100% protected from ALL types of accidental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing amplifier). Items not covered include; Loss or theft of the amplifier and unauthorized repairs. The damaged device must be returned to claim credit. Accessories (e.g. tubing, domes, etc.) are not included.

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Protection Plan FAQ

Provides one (1) replacement per device from the purchase date of the hearing aid

At Otofonix we provide every device with a free one (1) year limited warranty on all manufacturer defects. This additional protection plan provides 100% protection from any and all types of accidental damage – including those not covered by the standard, one (1) year manufacture’s warranty. This contract covers any defect or malfunction to your device.

How do you get service?

If your device stops working during the course of normal usage, contact Otofonix at 704-380-0508 or email [email protected] for troubleshooting and specific return instructions. If it is necessary to send the unit to us, you will be required to pay postage. Otofonix will pay for the return postage to you.

What will Otofonix do?

Otofonix will repair or replace any defect or malfunctioning part or send you a brand NEW device at no charge. ONLY ONE (1) NEW DEVICE REPLACEMENT IS PROVIDED PER CONTRACT PERIOD. The replacement device will be the same or similar if the original model is not available.

What’s not covered?

Loss or theft of the device and unauthorized repairs are not covered. The damaged device must be returned to claim credit. Accessories (e.g. tubing, domes, etc.) are not included.

What else is included?

Available at no charge is any maintenance service or repairs
to your device with a $0 deductible

How long does the coverage last?

This contract period lasts for two (2) years from the date of purchase of the device. The contract may be renewed after one year. THE PROTECTION PLAN IS NON-REFUNDABLE